Intermodal Supply Chain

Automating Customer Forms: Save Time and Eliminate Errors

From manual copy-paste to one-click document automation.

Read the case

CHALLENGE

Many industrial customers require specific documentation—such as delivery confirmations, loading details, or custom templates—to be submitted with every shipment. These forms often vary per customer and must be filled manually, using data scattered across ERP, transport records, and handwritten notes.

Manual re-entry of data into multiple document templates.
Risk of human error (wrong wagon number, weight, product code).
No audit trail for what was shared, when, and by whom.
Forms rejected due to incorrect or missing information.
High administrative burden on logistics or customer service teams.

Manual form handling consumes hours per week and leads to costly delays or penalties due to avoidable errors.

The ovinto solution

Ovinto automates the generation of customer-specific forms by using real-time shipment data directly from the source.

Connect: Integrates with ERP, loading terminals, and transport systems to capture all required data (weights, IDs, timestamps, product details).
Orchestrate: Maps your customers’ document templates (PDF, Excel, Word) to the relevant data fields. Automatically fills in and generates the required documents per customer and shipment. Applies business rules to ensure the data consistency and validity.
Deliver: Outputs fully completed forms ready for download, email, or upload. Optionally logs document generation and sends automated confirmations.

Results & Benefits

Visibility

See exactly which forms were filled, when, and for which shipment.
Central archive of shared documents.

Insights

Identify recurring manual tasks and reduce form complexity.
Spot and fix inconsistencies across documents and systems.

Control

Reduce manual workload by 90% in form generation.
Eliminate form-related errors and rework.
Ensure compliant, customer-specific documentation—every time.

"Before Ovinto, our team spent hours each week copying data into different customer forms—and still risked making mistakes. Now, everything’s auto-filled straight from the source. It’s faster, flawless, and fully traceable."