Configurable Customer Portal: Empower Customers with Real-time Visibility

Turn customer questions into self-service answers.

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CHALLENGE

Customers demand transparency. But most logistics companies rely on manual updates by customer service teams, Excel reports and email chains that are outdated the moment they’re sent, and fragmented systems that customers can’t access directly.

Repetitive customer inquiries overload service teams.
Delayed or inconsistent information frustrates customers.
Limited ability to offer a modern, Amazon-like experience.

The result: weaker customer relationships, higher service costs, and lost competitive advantage.

The ovinto solution

Ovinto offers a configurable customer portal that provides transparency without complexity.

Connect: Integrate orders, shipments, ERP, and IoT data into one environment. Standardize and enrich data to make it customer-ready.
Orchestrate: Configure what customers can see: order status, shipment location, ETA, inspection results, demurrage exposure. No-code setup: adapt portal views per customer, product line, or region. Automate updates so data is always live, never manual.‍
Deliver: Customers log into a secure, branded portal—your single source of truth. They get proactive visibility, reducing calls and disputes. You strengthen relationships through trust and transparency.

Results & Benefits

Visibility

Real-time shipment and order tracking for customers.
Customizable portal views per customer or product line.

Insights

Shared, consistent data reduces disputes.
Analytics on customer interactions and shipment performance.

Control

CS workload reduced by up to 50%.
Strengthened trust and relationships with customers.
No-code configurability—easy to adapt as needs evolve.

“Our customers finally have the transparency they expect. Instead of calling us, they just check their portal. For them, it feels modern and reliable. For us, it means fewer calls, less stress, and stronger relationships.”

— Logistics Manager, International Chemical Manufacturer