Customer Portals: Delivering Compliance and Convenience at Scale
Automate the flow of product data to every customer—exactly how they want it.
Food manufacturers and suppliers are under constant pressure from retail customers to deliver precise, up-to-date product documentation. From allergen tables and certificates to ingredient lists and technical sheets—every buyer has their own format, portal, and process. Failing to comply with these requirements delays payments or blocks shipments entirely.
- Every retailer has a different portal, requiring manual data re-entry.
- No consistent standard for product data submission (PDF, Excel, API, etc.).
- Resource-heavy and error-prone process, especially for allergen and nutrition data.
- High onboarding costs for new customers.
- Inaccurate or outdated uploads lead to payment holds or order rejections.
In short: Massive waste of time for customer service and quality teams, increased headcount to manage routine admin, and constant risk of data mismatches that affect compliance and cash flow.
Ovinto transforms the fragmented world of customer portals into a single, streamlined, automated workflow. By connecting to your internal product data, Ovinto generates and pushes compliant content into every customer’s preferred format and system.
- Connect: Ovinto links to your ERP, PLM, or quality system and ingests all product master data, images, certificates, and specifications.
- Orchestrate: Define client-specific templates and rules (e.g., GS1 codes, Excel formats, PDF structures). Automate conversion and submission of product data into each retailer’s portal—whether it's a modern API interface or a legacy upload page.
- Deliver: Real-time product information is available to each customer in their required format. Seamless updates when product specs change—no manual work needed. Faster onboarding of new retail clients with a premium experience.
Configured for you. No IT involvement necessary.
Visibility
- Customers get access to everything they need—ingredients, certifications, images—from a single source of truth.
- Product traceability and compliance become 100% transparent.
Insights
- Full audit trail of what was submitted, when, and to whom.
- Alerts for incomplete or expiring documentation.
Control
- Customize data output per customer—one button, many formats.
- Free up internal teams to focus on quality, not file uploads.
- Eliminate copy-paste work and human error.
A mid-sized food producer selling to multiple European retailers automated all customer portal submissions with Ovinto. They reduced manual workload by 85%, eliminated data mismatches, and onboarded two major new clients without hiring extra staff.
Provide Product Data Your Customers Can Always Rely On
Automate product data submissions to every customer portal—error-free, on time, every time.
Related use cases
Start optimizing your operations today. No need to wait for a systems overhaul
