Data Sharing: Turning Logistics Data into Customer Confidence
Proactively share order and transport status—without emails or phone calls.
Customer Service teams are overwhelmed with daily calls and emails asking, “Where’s my shipment?”—a question they can’t answer instantly due to disconnected systems. Sharing outbound logistics status typically involves reactive emails, calls, or spreadsheet exports.
- Customers lack visibility into when and how their orders will arrive.
- CS teams act as manual intermediaries between internal logistics and customer requests.
- No consistent method of communication: some updates via email, others via Excel or not at all.
- Even basic info—PO number, carrier, ETA—is scattered across systems.
Business impact: Slow, inconsistent customer communication erodes trust and adds manual workload to already stretched CS teams.
Ovinto’s SaaS platform consolidates all outbound logistics data and Share status by email, via portal, or directly in customer systems via an API. This transforms reactive communication into a proactive, digital customer experience.
- Connect: Integrate with internal systems (ERP, TMS, IoT, loading terminals) to gather order and transport data. Include non-order-related information (e.g., inspection status, loading events, traffic issues) to complete the picture.
- Orchestrate: Choose what data is shared and with whom. Automate notifications, milestone updates, and document delivery (e.g., delivery notes, weight certificates).
- Deliver: Real-time updates without emails or phone calls: email alerts (e.g., order departed, ETA updates), customer portal with real-time overview, or an API-based system integration with customer software.
Configured for you. No IT involvement necessary.
Visibility
- Customers get live access to order, transport, and document status.
- One source of truth—no more chasing down updates.
Insights
- Contextual data: customers understand not just where, but why (e.g., “delayed due to inspection”).
- Improved customer planning and internal efficiency.
Control
- Fully customizable sharing rules.
- Improved SLA performance and accountability.
- CS teams spend less time answering repetitive questions and more time adding value.
"Our clients now get updates before they even ask the question. Ovinto turned our customer service into a proactive, digital experience—saving us time and giving customers full confidence in our logistics."
Start Sharing Logistics Data and Build Customer Confidence
Turn endless calls and emails into proactive, real-time updates.
Related use cases
Start optimizing your operations today. No need to wait for a systems overhaul
