Outbound Visibility: Streamlining Customer Communication
Give hours back to your CS team with a single view on all outbound logistics.
Industrial companies, especially in logistics-heavy sectors like chemicals, rely on multiple specialized teams and fragmented software systems—ERP for order entry, TMS for transport planning, IoT portals for location data, etc. This fragmentation creates manual work and obstructs visibility into the full outbound process.
Pain points:
- No central place for customer-facing teams to find transport and order status.
- Manual effort needed to trace a shipment across ERP, TMS, IoT- and external systems, emails, and colleagues.
- Customer service reps lose hours every day tracking down answers for order-related queries.
- Customers receive slow, partial, or unclear updates.
- Inability to correlate non-order logistics issues (e.g., inspections, yard events, delays, damages) with the order flow.
Business impact: Loss of time, higher error rates, and diminished customer satisfaction—just to answer one simple question: “Where’s my order?”
Ovinto provides a unified environment for Outbound Visibility that lets customer-facing and logistics teams instantly see the status of every shipment—orders, transport, non-order logistics, all in one place.
- Connect: Connect ERP (orders), TMS (bookings), IoT portals (real-time location), and field input (e.g., loading, weighing, certifications), and even external systems into a unified view, with non-order-related information alongside the actual orders.
- Orchestrate: Automatic status consolidation into a single dashboard, with alerts or updates when delays or exceptions are detected.
- Deliver: Create real-time CS dashboards with full outbound context, provice faster, complete answers for customers, and get automatic alerts and updates based on delivery triggers.
Configured for you. No IT involvement necessary.
Visibility
- 100% real-time view on all outbound orders and shipments
- Unified insight into order + non-order logistics (yard status, delays, inspections)
- CS reps instantly locate goods and understand context
Insights
- See root causes of delays before they escalate
- Identify bottlenecks (e.g., stuck at customs, awaiting documents)
- Use pattern recognition to improve planning and forecasting
Control
- Proactively inform customers via email, portal, or system-to-system
- Automate alerts for delays or milestone updates
- Reduce customer inquiry workload by up to 70%
“Before Ovinto, our customer service reps had to juggle three to five internal and external systems just to answer a simple delivery question. Now, they see everything in one place—orders, supplier messages, shipment status, even non-order events. Response times dropped by 60%, and our customers finally feel like we’re in control.”
Get One View for Every Outbound Shipment
Cut customer inquiry workload by up to 70%, with real-time order and transport visibility in one place.
Related use cases
Start optimizing your operations today. No need to wait for a systems overhaul
